Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Shipping Information

What Postage Methods Are Available?

Sieff’s Music posts items using Australia Post and Various courier companies, that is most appropriate for the address. We provide also the tracking information. We post to standard addresses only, not PO Boxes, due to size of our musical instruments that may require a courier.

How Long Will it Take To Get My Package?

Items on our site are always usually in stock, it an item was not in stock you will be contacted. Posting out will take up to 1 or 2 business days, item can then arrive at your destination from 3 to 6 working days, sent either by courier or standard post.

How Do I Track My Order?

You will be notified when your item has been posted out. Please see your tracking number either by the email sent to you, or under My Account then orders.

Do I Need A Account To Place Order?

When buying on our site, you can make an express payment with paypal, therefore it is not required for an account to be made, but it is best to create an account to keep track of all your orders and support for your item. We also will provide exclusive offers for our account holders.

What Postage companies do you use?

Sieff’s Music has the right to choose the correct postage method for your item, companies we use are Australia Post, TNT and Couriers please. No PO Boxes are allowed.

What is your refund/exchange policy?

We provide a 7 day return policy, based on the item is still brand new condition. We do not accept change of mind purchases. Returns can be taken in store or you must email us in regard to the matter. Music books can not be returned due to pirating/copying. Tuitional books can be exchanged. We will either provide you a credit, exchange or full refund.

Stock availability?

Most items are in stock in store, or warehouse, if you are wanting to confirm stock, you can call a store for click and collect purposes only, or if you are getting the item posted to you please send us an email to If you have already made your order and there is a problem supplying you with the item due to no stock we will refund you the order amount, or notify you on the stock availability.

What if there is a problem/warranty with my item?

All products come with 1 year manufacturer warranty. Please contact us in regard to the matter, and describe you problem, you may want to call a store for help as  it is a matter of understanding the product.

How Do I Place an Order?

Select the item you want then click add to cart, or the shopping trolley image. Then go through to the cart section, sign in or create a new account then click through to payment methods. Follow the prompts and fill in your details then make payment and your item has now been ordered. If you leave the payment method before payment your order will be void.

How to Contact us if you Have Any Queries?

You can either email or call either one of our stores for a quick response, if you are not local and require remote assistance, please email your concern to

Are the prices online the same as instore?

All our online prices are the same as instore, but sometimes the prices are different as we will have exclusive offers for online sales only.

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