Free Shipping

  • FREE SHIPPING TERMS

    •  Total order must be a value of $200 or more.
    •  Excludes Delivery to a PO Box
    •  Order must be under 25kg and 25 cubic in size
    • Free Delivery only to metro areas of NSW Sydney Metro, Western suburbs, Penrith, Windsor, Campbelltown, Camden (only).
    • Our deliveries are from various couriers or Australia post and can take from 3 to 10 business days, depending on if instock or stock availability on items.
    • Orders Up to 120kg Free Delivery within 15km of a Sieff’s Music Store.
  • OTHER SHIPPING TERMS

    • Larger items above 120kg are excluded from this term and delivery will be quoted upon sale agreement.
    • Regional and other states will incur standard postage/courier charges.
    • Free shipping is only available in NSW and is not available to regional remote areas, or WA, NT, SA, ACT, VIC, TAS and QLD. Quoted shipping on checkout or contact us online/email or one of our stores to work out an accurate shipping method to your location.
    • Full shipping costs must be paid, if full shipping cost is not paid customers will be contacted and orders will be changed or cancelled to meet the right postage costs to your place of residence or business.
    • Orders may require someone to be on site to accept delivery, or a card may be left, and will need to be picked up from the closest pickup location. In this circumstance you will require ID to collect your parcel.
    • We use various courier services and Australia post, we do not deliver to PO Boxes.
    • International shipping is available under certain circumstances and must contact us via email.
  • PARCEL TRACKING

    • Parcels with tracking information can be obtained by emailing us at info@sieffsmusic.com.au
    • Not all parcels will have tracking information.
  • RETURNS AND WARRANTY POLICY

    • We do not offer returns for change of mind purchases.
    • Warranties are covered by manufacturers
    • If an item is damage during transport delivery, it is preferred you do not accept the package, please contact us if you have any concerns.
    • Any other shipping related issues please contact our email info@sieffsmusic.com or one of our stores during business hours.
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